We have read a lot about leading in crisis. Andrew Bunton has definitely done so, leading his teams during the Covid pandemic and reinventing patient experience in one of the largest retail pharmacies in the US. Hear his thoughts and takeaways also on leading transformations including omnichannel and how focusing on purpose, empowering diverse talents, and helping them grow will lead to exploring the art of possible!
“It’s not just the output, it is about your people’s journey”
MEET OUR GUEST Andrew Bunton Vice President of Pharmacy Omnichannel Customer Experience at CVS Health
Andrew Bunton is the Vice President of Omnichannel Customer Experience at CVS Health, where he leads the efforts to create a differentiated frictionless pharmacy experience leveraging CVS’ digital and physical assets. Andrew has worked at CVS Health for 10 years, including leading the retail pharmacy’s development and management of clinical services to improve patient adherence, Enterprise Workforce Management where he led all aspects of resource planning, labor budgeting, and scheduling for CVS Health’s retail business, Omnicare, MinuteClinic, and Coram, and Retail Health Services Strategy and New Product Development, where he led all aspects of strategic planning as well as the discovery, design, incubation, and scaling of new business lines.
Prior to CVS, Andrew was a Case Team Leader and Consultant at Bain & Company in Boston and a Vice President in the Corporate & Investment Banking Group at Bank of America. Andrew holds a BA from Bates College and earned an MBA from the Tuck School of Business at Dartmouth.
Naji: Hello, leaders of the world. Welcome to spread love in organizations, the podcast for purpose-driven healthcare leaders, striving to make life better around the world by leading their teams with genuine care, servant leadership, and love. I’m Naji your host for this podcast, joined today by Andrew Bunton Vice President of Omnichannel customer experience and at CVS Health, Andrew leads the efforts to create a differentiated, frictionless pharmacy experience leveraging cvs, digital and physical assets. He has worked at CVS Health for 10 years, including leading the retail pharmacies, development, and management of clinical services, retail health…