Tag Archives: empathy

Boldly Inclusive Leader – Minette Norman

SpreadLove In Organizations
SpreadLove In Organizations
Boldly Inclusive Leader - Minette Norman
/

From helping others learn how to use Adobe by literally writing manuals to leading globally thousands of engineers in a major tech company, Minette Norman’s recipe for success to deliver transformation is collaboration and inclusion. Empathy and building inclusive psychologically safe environments have been Minette’s guiding principles as she led teams and now through her entrepreneurial journey and books. “Inviting” is her reaction to leadership. Minette leaves us with a charge to be bravely self-aware as leaders since our people look at us and we have the power and responsibility to make the positive changes needed around us.

“You have so much more power to change the workplace than you think.”

MEET OUR GUEST Minette Norman, a leader, entrepreneur, author, and thinker.

Minette Norman brings decades of leadership experience in the software industry to her consulting business, Minette Norman Consulting LLC, which is focused on developing transformational leaders who create inclusive working environments with a foundation of psychological safety. Minette has extensive experience leading globally distributed teams and believes that when groups leverage diversity in all its forms, breakthroughs happen. Her most recent position before starting her own consultancy was as Vice President of Engineering Practice at Autodesk, where she transformed how Autodesk developed software. Responsible for influencing more than 3,500 engineers around the globe, she focused on state-of-the-art engineering practices while nurturing a collaborative and inclusive culture.

Minette is a keynote speaker on topics of inclusive leadership, psychological safety in the workplace, and embracing empathy. Named in 2017 as one of the “Most Influential Women in Bay Area Business” by the San Francisco Business Times and as “Business Role Model of the Year” in the 2018 Women in IT/Silicon Valley Awards, Minette is a recognized leader with a unique perspective.

Minette has co-authored a book about psychological safety for leaders, The Psychological Safety Playbook: Lead More Powerfully by Being More Human, which will be published in February 2023. Her second book, The Boldly Inclusive Leader, will be published in August 2023.

Minette holds degrees in Drama and French from Tufts University and studied at the Sorbonne Nouvelle in Paris.

More from Minette below:
Her website: https://www.minettenorman.com/
The Psychological Safety Playbook website: https://thepsychologicalsafetyplaybook.com/

Transcripts

EPISODE TRANSCRIPT: Minette Norman

Naji Gehchan: Hello, leaders of the world. Welcome to spread love in organizations, the podcast for purpose-driven healthcare leaders, striving to make life better around the world by leading their teams with genuine care, servant leadership, and love. Naji Gehchan: I am Naji, your host for this episode, joined today by Minette Norman. Minette brings decades of leadership experience in the software industry to her consulting business focused on developing transformational leaders who create inclusive working environments with a foundation of psychological safety. Minette has extensive experience leading globally distributed teams and believes that when groups leverage diversity in all…

Common Sense Not Commonly Practiced – Hope Zoeller

SpreadLove In Organizations
SpreadLove In Organizations
Common Sense Not Commonly Practiced - Hope Zoeller
/

We might not have similar stories though we certainly share a common passion and leadership belief: Leading from a place of love. In this new era and for our teams with newly articulated needs, we need to adapt and build the necessary leadership skills to deliver on our company’s purpose and results. For Hope Zoeller, those skills are summarized by listening, being objective, having a versatile attitude, and constantly demonstrating empathy. Hope also shares great tips to lead in our hybrid world and ways to ensure our people feel valued, respected, and engaged for them to thrive.

“Lead with LOVE: Listening Ear, Objective Mind, Versatile Attitude, Empathetic Heart.”

MEET OUR GUEST Hope Zoeller Founder and President of HOPE LLC.

Dr. Hope Zoeller is the Founder and President of HOPE (Helping Other People Excel), LLC, a firm that specializes in facilitating leader success at every level of an organization.

For over 15 years of her professional career, Hope worked at UPS in various roles including Customer Service, Training and Development, and Employee Relations. For the past 17 years, she has been consulting organizations on leadership development.

Hope is also a Professor at Spalding University instructing in the Master of Business Communication program. She has a Doctorate in Leadership Education from Spalding University, a Master of Education in Training and Development from the University of Louisville, and a Bachelor of Arts in Communications and Psychology from Bellarmine University.

Hope co-authored with Dr. Joe DeSensi HOPE for Leaders Unabridged Volume 1 and HOPE Leaders in the 2020s…New Issues to Face, New Problems to Solve, New Hope for the Future Volume 2.

Authentic Impact – Geoffrey Roche

SpreadLove In Organizations
SpreadLove In Organizations
Authentic Impact - Geoffrey Roche
/

Love driven leadership won’t have to deal with retention! People will thrive through the sense of belonging created. Leadership is truly about creating this environment and culture. Authentic impact is another responsibility for leaders. It should be deliberate and measured. It can’t be focused only on profits, it should seek to move communities forward. When asked about equity, Geoffrey Roche talked about creating a structure and system that meets people’s needs where they are. Several other words of wisdom to discover in this episode!

“If you really want to move the needle, do it with authenticity.”

MEET OUR GUEST Geoffrey Roche Senior Vice President, National Health Care Practice & Workforce Partnerships at Core Education PBC.

Geoffrey M. Roche, MPA, is an accomplished leader with steadfast commitment and passion for healthcare innovation, future-focused strategy, transformation, cultural change, diversity, equity, and inclusion, and workforce impact. His professional career has included over nine years in hospital administration where he served as a strategic advisor to the President and CEO and department director of various departments, including Business Development and Planning, Government Affairs, Community Health, and Public Relations, for Lehigh Valley Hospital-Pocono. Geoffrey also has served in senior leadership roles at two academic institutions where he led strategic partnerships, organizational strategy, and business development for both Lebanon Valley College and Harrisburg University of Science and Technology. Roche also has served as Senior Vice President, Business & Workforce Development at Dignity Health Global Education, where he led national conversations and initiatives to develop innovative diversity, equity, and inclusion solutions for the healthcare workforce.

He has extensive experience creating high-impact partnerships. He is also an Adjunct Instructor of Health Administration in the MBA/MHA Program at Moravian University, serves on the United Way of Lebanon County and United Way of Pennsylvania Board of Directors, IU 13 Board of Directors, Leadership Council for Moravian College, Patient Safety Committee for WellSpan Good Samaritan Hospital, and as an elected School Director of Annville-Cleona School District. Roche earned his Master of Science degree in Management and Leadership: Public Administration at East Stroudsburg University and his Bachelor of Arts in Political Science at Moravian University. Given his robust focus on continued education and leadership development, he has also earned a Mini-MBA in Healthcare from the University of Arizona, Eller College of Management, Certificate in Innovation in Healthcare Management from Arizona State University, Thunderbird School of Global Management, Certificate in Healthcare Leadership from Duke Corporate Education, and a Certificate in Heroic Leadership from Santa Clara University.

Pain and Passion – Phil Johnson

SpreadLove In Organizations
SpreadLove In Organizations
Pain and Passion - Phil Johnson
/

Lowering your walls spreads love. People follow inspirational leaders because of love; they feel safe, they feel lifted up and not held down. Hear from Phil Johnson about his work and belief on emotional intelligence. There are two sources of motivation that will cause us to do the emotional labor and leave our comfort zone: One is pain, and the other is passion. For him, emotional intelligence is this experiential process. We must take the leap of faith to begin the journey so that we see its value in our life.

“Leadership is not a title or position; it is a choice that each of us needs to make.”

MEET OUR GUEST Phil Johnson Founder & CEO of Master of Business Leadership program.

For the past 21 years, Phil Johnson has been an executive coach, teacher, and mentor dedicated to helping executives and organizations achieve remarkable results. His program touched leaders across the globe and in different industries. Phil was a corporate executive in the semiconductor industry for 20 years before founding MBL.

Committed to Serve – Umbereen Nehal

SpreadLove In Organizations
SpreadLove In Organizations
Committed to Serve - Umbereen Nehal
/

Diversity, Equity, Inclusion, and don’t forget Belonging. Belonging is one of the most crucial aspects we talk less about but greatly impacts us. We also talked about Health Equity, what it means, and what we can do as healthcare leaders – it starts by raising the problem for us to start solving it! Hear why quality is about love and other incredible insights in this conversation with a Top Voice in healthcare, Dr. Umbereen Nehal.

“You have to raise a problem for it to be problem-solved.”

MEET OUR GUEST Umbereen S. Nehal, MD, MPH is a Dean’s Fellow and Sloan Fellow at the MIT Sloan School of Management. Her work is at the intersection of technology, policy, and healthcare delivery to diverse populations.

Umbereen is a recognized thought leader on human-centered health information technology (HIT) design, ethical artificial intelligence (AI), payment reform, quality, and reducing disparities. Educated at Aga Khan University Medical School and the Harvard School of Public Health, Dr. Nehal trained at Texas Children’s Hospital and Baylor College of Medicine followed by the Harvard Pediatric Health Services Research Fellowship at Boston Children’s Hospital. Four times Dr. Nehal has been named “LinkedIn Top Voice” for “Healthcare” and as a “Top Female Voice” on International Women’s Day. As Chief Medical Officer and Vice President of Medical Affairs of Community Healthcare Network, Dr. Nehal led a 14-site multi-specialty certified Patient-Centered Medical Home (PCMH) serving 85,000 New Yorkers including behavioral health integration and telehealth. She had oversight of over 700 staff and a $100 million operating budget.

Dr. Nehal served as Associate Medical Director of MassHealth — a Medicaid program serving 1.6 million members and accounting for 40% of the state budget — providing leadership on program development and evaluation, cost effectiveness evaluation, population health initiatives, and state-wide information “HIway” for intraoperability. Dr. Nehal served as clinical lead for the 5-year restructuring to create new Accountable Care Organization (ACO) models, co-leading a successful bid for $1.8b in new investment from Centers for Medicare
and Medicaid Services (CMS). Dr. Nehal has expertise in leading multi-disciplinary teams for change management. She designed novel HIT for Medicare Advantage plans to track and rank new forms of data used for payment by CMS and contributed to a Series C fund raise for a client that offers an integrated cloud-based medial data and extraction platform enhanced by AI and natural language processing (NLP). As an MIT Sloan Fellow Dr. Nehal led an AI-focused hackathon, drawing hundreds of innovators from around the world, for human-centered
design solution in the age of COVID-19 and was an invited senior author on a chapter on business models, payment metrics, and business ethics for medical AI.

Dr. Nehal served as co-chair of the Patient-Centered Outcomes Research Institute (PCORI) Healthcare Delivery and Disparities Research advisory panel, she informed national funding priorities for a portfolio of over $300 million clinical effectiveness evaluations. She co-authored national curriculum on the Patient-Centered Medical Home, now disseminated to over 8,000 residents. She is published on use of the Electronic Health Record (EHR) to promote transition planning for children with disabilities. She provided expert review to the Connecticut Department of Public Health’s medical home curriculum. Elected by her peers, she served as district representative and on the board for the Massachusetts Chapter of the American Academy of Pediatrics. A frequent invited stakeholder to the White House,
CMS, HHS, and NIH, she was asked to moderate a panel for U.S. Surgeon General, Dr. Regina
Benjamin. Dr. Nehal served as the Principal Investigator of a community health grant to partner with community-based organizations and faith groups in low-resourced communities to promote improved heart health aligned with the Culture of Health. Dr. Nehal’s national leadership on community engagement won recognition from President Obama.

Mind Medication – Aden Eyob

SpreadLove In Organizations
SpreadLove In Organizations
Mind Medication - Aden Eyob
/

In this episode, I had a great conversation with a leader in Mindset: Aden Eyob. Aden is a clinical neuroscientist and author of the Book on Mind Training: The Secret for Positive Living. She is the founder and CEO of Mind Medication, a fusion of neuroscience-psychology and spirituality-based mindset consulting and speaker service that helps uncover people’s “why”, unlock potential, and free limiting beliefs to achieve the impossible. Aden’s mission is a world free from limiting beliefs. Her formula is straightforward: Change your thought for it to be positive, it brings positive emotions and leads to the correct behavior. Hear about her great CALM framework: Clarity of the why, Accountability of goals, Love and self-care, and Motivators.

“Thought + Emotion = Behavior”

MEET OUR GUEST Aden Eyob, Founder & CEO at Mind Medication, Author, Speaker, and Clinical Neuroscientist.

Aden has over ten years of business experience working with Fortune 500 companies, including Gilead Sciences, Kite Pharma, Medpace, Kantar Health, Ogilvy Healthworld, and academic institutions such as UCLA and Charles R. Drew University. Currently, Aden is the founder and CEO of Mind Medication, a fusion of neuroscience-psychology and spirituality-based mindset consulting, coaching, and speaker service that helps organizations uncover their why, unlock potential; and free limiting beliefs to achieve the impossible.

Before beginning her business, Aden spent most of her career in Biotechnology, most notable, three years at Gilead Sciences / Kite Pharma. She worked as a Clinical Trial Management professional within the oncology therapy unit. She also led Gilead’s Leadership Organization of Black Employees (GLOBE) Community Outreach Pillar, which engages in philanthropic endeavors and investments that provide opportunities to give back to the UK communities in which Gilead operates.

Aden’s innovative thinking and mindfulness approach towards her career, health, and personal commitments were recognized by her peers and awarded the Women at Gilead Life Balance Award for 2018. Moreover, Aden is the recipient of Brainz CREA Global Awards 2021 in recognition of her innovative ideas, adaptability in business, and contribution to mental health projects.

Transcripts

EPISODE TRANSCRIPT: Aden Eyob

Naji: Hello, leaders of the world. Welcome to spread love in organizations, the podcast for purpose driven healthcare leaders, striving to make life better around the world by leading their teams with genuine care, servant leadership and love. I’m Naji your host for this episode and I have the pleasure to be with Aden Eyob, a leader in mindset. Aden is a clinical neuroscientist and author of the book on mind training, the secret of positive living. She is the founder and CEO of mind medication. A fusion of neuroscience, psychology and SP spirituality based mindset consulting and speaker service…

Compassionate Leader – Marissa Afton

SpreadLove In Organizations
SpreadLove In Organizations
Compassionate Leader - Marissa Afton
/

We’ve been hearing a lot lately about empathy and its importance in leadership (finally!), have you heard about compassionate leadership? Marissa Afton will take us through her work and research on what compassionate leaders do to build and engage high-performing teams and deliver success. You’ll also hear about self-care and the importance of “kindness to self” with great practical tips for us to fit in our daily schedules, like performance breaks and self space.

“Do Hard Things in a Human Way”

MEET OUR GUEST Marissa Afton International Partner & Head of Global Accounts at Potential Project

Marissa is a Partner and Head of Global Accounts at Potential Project. She is a driving force behind leadership development and change initiatives at multinational companies, helping leaders and organizations unlock their potential to create cultural excellence and superior performance, resilience, and innovation. 

A mindfulness practitioner for over 25 years, Marissa is recognized for her breadth of knowledge and deep experience in transforming organizations by transforming the mind.

She is a sought-after speaker at leadership conferences about the impact of mind training on high-performing cultures, as well as the mental qualities of excellent leaders. She works with many Fortune 500 companies including Bloomberg, Cisco, Eli Lilly, Pfizer, and White & Case, among others.

Here’s the link to her latest book on compassionate leadership https://www.potentialproject.com/resources#01-books